My wife bought an Macintosh iBook G3 (900 mhz, 128 Mb RAM, 40 GB hard drive) in February of 2004. In March of 2005 (outside of warranty), the logic board died and we sent the computer in for repair under Apple's Expanded iBook Logic Board Repair Extension Program. It came back in a few days as good as new.  
 
About 6 months later, the new logic board died as well. We sent it in again and it was repaired for free a second time.  
 
Fast forward to three weeks ago- it died again. Instead of calling Apple support, I called an Apple customer relations representative who courteously asked me to get the machine diagnosed by an authorized Apple repair center. I promptly did and emailed the diagnostic report to the customer relations representative.  
 
After she received the diagnostic report, the customer relations rep said to me, "Let's go pick out your wife's new computer." After I picked my chin up off the floor, I politely told her that we would like the entry level MacBook as it was more than fair of Apple to replace her iBook with one. Long story short, as I type this my wife is sitting across from me working on her new MacBook.  
 
So much of my life lately has been spent dealing with companies that don't just provide bad customer service, dare I say that they provide ZERO customer service. 
 
Frankly, it's amazing to me to find any company in this day and age that still treats their customers fairly, courteously, and superbly. Apple Computer is the only company that I have dealt with in the past 10 years that has ever gone to these lengths to give a customer a "wow" experience. 
 
Amazing...simply amazing. 
 
CH